1098-T - Office of the Bursar - Dalton State College Looking at the complaints, you might not want the ECSI as a servicer or you might be disappointed that it has been chosen to service your loans. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Youll need your account number to finish setting up your profile. ECSI Toll-Free New to ECSI? However, this does not influence our evaluations. If your loan payments havent begun or youre not sure which company is your servicer, log in to. Heartland ECSI manages federal Perkins student loans for the government. Also, 45 BBB reviews gave the servicer a one-star rating. This also includes schools that are in Arizona, Maryland, West Virginia, and Boston too. Register for online access to your account. As of June 2021, it's had 101 complaints in the last three years. Many or all of the products featured here are from our partners who compensate us. ECSI Use the username and password that was created before and use it to log in. After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. See your spending breakdown to show your top spending trends and where you can cut back. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. Process monthly payments and extra payments. Since implementing TeamSupport, Heartland ECSI has achieved several important goals: TeamSupport is extremely user friendly. E.C.S.I. | Better Business Bureau Profile Your account may also be sent to a collection agency. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. What happens if my check or electronic payment 'bounces'? This may impact which companies we review, the products we evaluate, and where and how a product appears on a page. There aren't any eligibility criteria for students or loan forgiveness or federal repayment programs to consolidate these non-direct loans under the federal forgiveness programs. The process for transitioning all student loan account data from Conduent/ACS to ECSI will commence on August 1, 2017 and is expected to be completed by Mid-August, 2017. If ECSI is your student loan servicer, heres how it can help you. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. Generally, the failure to receive a billing statement does not absolve you from your obligation to pay on time. Office of the Controller - Loans Receivable - Michigan State University Chat with a Live Customer Service Representative. Go for the school that you are in and follow up on the action. The company normally works with colleges and universities. Learn about ECSI culture, salaries, benefits, work-life balance, management, job security, and more. In addition, shes written two books about the Pacific Northwest. The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. Your billing statement will contain your Heartland Key; a unique code giving you complete access to your loan account information. Plans. The key point to know is that ECSI does not offer student loans. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. This might happen if a servicers contract expires and is not renewed, for example. ECSI is a student loan servicer that focuses primarily on Perkins Loans and private student loans. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. Your credit report will also tell you whether ECSI is your student loan servicer. Now you need to connect your accounts which requires information such as the ECSI key or the school code, account number and the ECSI PIN. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. How does Mentor make money? Process monthly payments and extra payments. APR, or Annual Percentage Rate, is the price you pay to borrow money. The working hours are Monday-Friday, 7.30 am-8.00 pm. ECSI tracks and collects your payments. ECSI has partnered with around 2,200 colleges and universities where they collect more than a total of $100 million in terms of annual student loan payments. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. To ensure that you are not penalized as a result of this transition, late fees will not be assessed for bills generated by ECSI during the months of August, September and October 2017. Go to their website, click on the sign in or register button where you will get a register window, Create a username and password for yourself. It has around 2,200 colleges and university as partners and handles over 11 million payments on a daily basis and collect over $100 million in payments annually. ECSI Employee Reviews for Customer Service Representative - Indeed You can login with your Federal Student Aid (FSA) ID. Under Heartland ECSI, the student loans are not set at a 5% interest rate. This influences which products we write about and where and how the product appears on a page. I received several different student loans while I attended UC San Diego. A total of 148 complaints have been made with the Better Business Bureau . Performance & security by Cloudflare. ECSI is a business unit under the Campus Solutions division of Global Payments, Inc. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . Beginning in August 2017, ECSI will assume responsibility for servicing the University's campus-based student loans including, but not limited to, sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. Heartland Foods Customer Service Number and Complaints, Heartland Express Customer Service Number and Complaints, 21st Century Insurance customer Service number and, 20/20 Eyeglass Superstore customer Service number &, 1&1 Hosting customer Service number & Complaints. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Deferment, Forbearance, and Cancellation Forms. Loans managed by ECSI are not eligible for the White Houses, . Heartland ECSI gives assistance for those students who have a past due. MORE: Federal student loan servicers: Who are they and what do they do? You can call Heartland ECSIs customer service phone number at. With ECSI, you can pay online, by debit card and by U.S. mail. The Education Department can transfer student loans from one servicer to another. You can also print copies of your billing statements through your ECSI account online. 2.What happens if I miss a monthly payment for a payment plan? About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS) at 858-822-4727, or email at exits@ucsd.edu. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. When will ECSI be able to provide student loan account information and assistance to me? Its an affordable investment, too. For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. Forms received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. Interest can continue to build on your balance during deferment or forbearance periods. Follow up with the 'Continue' button next. This form is available via PDF and can be printed out upon receipt of this notice. ECSI is a servicer for borrowers with federal Perkins loans. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. Customer Support: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 HeartlandGift@e-hps.com Heartland Campus Solutions (Sales) Customer Support: 888-332-4835 Heartland Campus Solutions (Support) Customer Support: 888-332-4835 Students/Borrowers Customer Support: 888-332-4835 POS Essentials You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. In some instances, you will be required to sign a Truth in Lending Disclosure as part of the payment plan set up process. Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment. How long will Conduent/ACS be able to provide student loan account information and assistance to me? Loans, Private Heartland ECSIs corporate address is Educational Computer Systems, Inc. , 3550 Lenox rd, Suite 3000, Atlanta,, Georgia, 30326, United States. The Education Department can transfer student loans from one servicer to another. Customer service was a waste of time. . Pre-qualified offers are not binding. Biden Cancels $10K in Student Debt. There are different criteria that determine if you need to sign a truth in lending disclosure such as payment plans over 12 months. Keep copies of any letters, bills or emails about your account. NerdWallet strives to keep its information accurate and up to date. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Get help from Heartland ECSI Customer Service. You may also contact the U.S. Department of Education Ombudsman: The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman. Disclaimer: Mentor strives to keep information on this website accurate and updated. The company is sometimes referred to as Heartland ECSI. Alternative loans. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. Read more. Update your contact information with your most recent address, phone number and email address. to find out. When does the change in student loan servicers take effect? If you have received a billing statement from ECSI for a payment due September 10, 2017 or after, or a delinquency notice from ECSI for a payment due August 1, 2017 and before, please remit payment to the address indicated in the ECSI billing statement. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Corporate Office: 412.788.3900. ECSI Customer Service: How To Contact | Mentor Repayment For example, on a $120.00 payment, the late fee charged is $12.00. Email them (800) 437-6931. Default Resolution Group services only federal student loans in default. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. For Federal Perkins Loans, the fee assessment remains at ten percent (10%) of the late installment amount. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. Youll need your account number to finish setting up your profile. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? Our opinions are our own. You can call ECSI at (888) 549-3274. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. The name of the company sending you a federal loan bill every month is your servicer. Biden Cancels $10K in Student Debt. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. If you have questions or concerns about your deferment status and need assistance reviewing your account, please contact UC San DiegoStudent Financial Solutions (SFS) at 858- 822-4727 to speak with a counselor. For student loan borrowers, the school's financial websites often direct you to create an online account with the ECSI. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. On the ECSI system, your new payment due date will change to the 10th of the month. All financial products, shopping products and services are presented without warranty. This influences which products we write about and where and how the product appears on a page. Here is a list of our partners and here's how we make money. Updated by Gowtham Ramesh on 4th February 2020. This may include your monthly statements, records of communication with a ECSI customer service representative, emails and other correspondence. A paper copy will also be mailed to your permanent address if you did not opt-out.'. Refinance your student loans with SoFi today. Its most important to know your. , like private student loans, health professions loans and institutional loans issued by a university or school. ECSI . NerdWallet strives to keep its information accurate and up to date. Heartland ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will any negative credit information be reported to the credit bureaus? They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. in 10 seconds. Our moderators read all reviews to verify quality and helpfulness. 25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998. . The option of changing a servicer requires you to consolidate the eligible federal student loan with the Department of education or to the private loan lender. In fact, most of our degree-seeking students receive some form of financial assistance. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. : University, Noyce, Dream, etc.). Financialservice solutions for higher education. They help them in the process of repayment by walking them through everything - from getting a new payment plan or to just get the balance paid in full. The 1098-T forms are now available on-line. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. However, if your loan was deferred in anticipation of a service cancellation, you will be required to submit a properly completed and certified. How much will the late fee be after October 2017? Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry.