Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Footasylum - YouTube If this was my store, they would all be sacked. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Email never arrived so ended up going to a store on crutches to get a refund. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. - Mel, posted 7 months ago Thanks. Ordered item was faulty. New customers only. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? They were dispatched quickly and delivered within a few days to Northern Ireland. Just noticed that the box they have sent them in isn't for the correct trainers. I have worked in retail for over 15 years. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. | Read 8,321-8,340 Reviews out of 55,152 In November 2022 I placed an order with FootAsylum and it never came. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Heres how it works. Find out how we combat fake reviews. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. That is great news that they arrived a day early!We hope to see you again very soon. Make sure your order is unused and in original packaging and labels. Shocking service avoid disappointment. It goes against our guidelines to offer incentives for reviews. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Asked for a pair of trainerscould not even tell what the guy said. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. 1. Find out how we combat fake reviews. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. 2023 Trustpilot, Inc. All rights reserved. Anyone can write a Trustpilot review. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. This is the last thing I buy from footasylum from here on. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. No greeting, no please, no thank you. All rights reserved. All students enjoy 10% off at Footasylum. This is the last thing I buy from footasylum from here on. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Thanks,Rebekah. Yes. Beth is Home Editor for T3, looking after style, living and wellness. Hey Karl!Thanks for taking the time to leave us a review. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Easy! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Easy! The lady at the till was no better. OG Stack Longline Puffer Jacket. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Search for local Shoe Shops near you and submit reviews. Rolling eyes, rude attitude. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Anyone can write a Trustpilot review. Quality, style and value superb. You have 28 days to return your items and you'll need your original receipt or delivery note. In just a few steps, we'll have it sorted. They sent me trainers in a damaged box. I would definitely recommend and will be a returning customer. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Shocking company - bought two items trainers and sliders order value 100.28 never received. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. The North Face. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. This time, however, when I ordered, their courier choice was Yodel. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. The kind your customers really want. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Why have i been rejected for my return as the item was faulty? They all fit perfectly. We also ensure all reviews are published without moderation. Ordered some trainers at 10.30pm amd paid for next day delivery. Looks like they have found the nearest spare tatty box to send them out in. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. 124.99. They were dispatched quickly and delivered within a few days to Northern Ireland. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. | Read 2,661-2,680 Reviews out of 55,033 Here are 8 tips for writing great reviews. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Was looking everywhere but at her customers. Totally shocking service in regards to a faulty item that they . Would you like to add a photos or videos? items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . And would recommend to all my friends amd family. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Do you agree with Footasylum's 4-star rating? The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Returns at Footasylum - Staall.com UK Shoved the card machine into our face. Courier. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Great to hear that the parcel arrived so quickly. Useless. We are so glad to hear you are happy with the service. Since Footasylum doesn't have a customer service number I had to text them. Still over 300 down! Footasylum Promo Code | 20% OFF in February 2023 Footasylum exchanges are only available in the UK. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Delivery to Australia was super cheap and very very fast! All in all, satisfied with my purchase and dealings with this shop. Simply follow our returns portal link below. Hey Karl!Thanks for taking the time to leave us a review. I messaged a few guys initially who were very slow to respond and inresponsive. Ordered and paid on 10th December my daughter's Xmas present. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Help future customers by talking about customer service, price, delivery, returns & refunds. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. For all international returns outside of the UK, please visit our dedicated international returns page. That is great news about the fast delivery.We hope to see you again very soon. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Email and text communication was prompt and efficient. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. 1996 Retro Nuptse Jacket. All in all, satisfied with my purchase and dealings with this shop. Which are the instant chat and the WhatsApp!! Companies can ask for reviews via automatic invitations. Email and text communication was prompt and efficient. Companies can ask for reviews via automatic invitations. Also it was delivered to Republic of Ireland avoiding customs charges. First and last time I will use this company. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Footasylum. Perfect from start to finish. Here are 8 tips for writing great reviews. Please refresh the page and try again. Ordered some trainers at 10.30pm amd paid for next day delivery. 3. - KM, posted 1 year ago They have sent them back to me and are refusing a refund. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Got them cheaper than any other website. Read Customer Service Reviews of www.footasylum.com - Trustpilot Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Ordered Nike trainers. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Read Customer Service Reviews of www.footasylum.com - Trustpilot A simple full refund is all I wanted from the first time I was messed around!! Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers Companies can ask for reviews via automatic invitations. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB