At this time, you should open the eBike app from your smartphone and can get the detailed error description. 0000002715 00000 n Now the second bike had done the same thing after only one ride a few weeks ago. You can find more detailed information about the companion app in our separate MAHLE app blog. If the problem persists, contact your eBike dealer. To do this, we needed to consider carefully which propulsion system was best suited to helping us achieve this goal. Click the owl icon to create an account if you don't have one already. Besides his business, he loves to do research on different aspects and share his findings with others. Same issue with Cannondale Treadwell Neo, new bike, first charge, unusable - it goes back to the store. White: 75% of the battery or more remains. Can anyone help me please Ray I just had it on charge the entire night and went to check now in the morning and still the same error. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. If the problem persists, contact your eBike dealer. This service is subscription-based and requires renewal annually. Does that mean you are simply choosing the Assistance Levels that you "mapped"to the controller in Motor Maps. Using the navigation or maps requires a $4 per year subscription. I got the same problem. Then, of course, you have to consider how the battery is mounted. This is a Class 1 e-bike, so the maximum pedal-assist speed is 20 MPH. Treadwell Neo How To Videos 25 pts. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/ It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel) 2 vDubman900 3 yr. ago caring for your electric bike to find our top tips for maximising battery life. Can you please help or put me in touch with someone? Have you any clue what a 68h code might be? The lightest range of e-bikes currently available today. If the error persists, try a new charger.". The bike obviously goes faster if in freemode but I cant get the right setting. How will I know how much battery charge remains? In truth, there were many key factors that closely matched our vision for the e-bikes of the present and future; Depending on which genre of cycling the bike is designed for, the control button can be found either on the top tube or on the handlebars. endstream endobj 116 0 obj <> endobj 117 0 obj <>stream It happens when there is a wrong software installation for the line series (performance line) or the type of bike, e.g., speed/cruise, gearbox in the hub, or derailleur. You need to understand and troubleshoot these minor errors that may occur from regular use of your bike. Still not got a working one. Charge the battery with the original Bosch charger based on the information given in the Bosch's instructions. It worked fine in the 'good' bike which is good news. The speed sensor should be screwed into the motor lead plug fully. Is the motor restricted to 15mph here in the US? A bike that's so light that when the motor is disengaged it creates little drag and seamlessly blends into the background. First 4 Steps to Fix Electric Bike Error Codes - YouTube 0:00 / 11:35 First 4 Steps to Fix Electric Bike Error Codes 62,238 views Jan 17, 2020 310 Dislike EV - Customs 39K subscribers Patreon. The latest innovations allow us to create the lightest system on the market, weighing only 3.2 kg, while delivering the right support at . I am delighted with the machine super fit. Check that with the accessory disconnected there is no error. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. Change the state of the Demo Mode to Activated mode. Check point is in good condition. Every error code outlines different issues with the bike. Swipe right to left to switch between speed and map display. Bikes ready for 48-hr dispatch. It may cause a system failure or improper functioning. My bike is a hot system sold by Hotstream bikes through Amazon. Light Blue - If you are using the companion app and receive a notification on your phone the LEDs will briefly illuminate a Light Blue colour. This video goes over how to use the controller to get the most out of the bike. When we first considered branching out into the e-bike market, the brief was not simply to create a range of advanced e-bikes. Do we mount it internally for a full stealth build or do we make it accessible (though more unsightly) on the outside of the downtube? For the battery to power the motor adequately, it needs a solid connection with the mount connecting the battery leads to the motor. To learn more about the app and what it offers read our dedicated companion app blog here. Hey David. Should an error occur with the system, the app will display an error code. Thanks Check the cable; try unplugging and replugging. endstream endobj 108 0 obj <>>> endobj 109 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 419.528 595.276]/Type/Page>> endobj 110 0 obj <> endobj 111 0 obj <> endobj 112 0 obj [/ICCBased 118 0 R] endobj 113 0 obj <> endobj 114 0 obj <> endobj 115 0 obj <>stream The throttle may get damaged, so inspect the throttle cable. Belts can slip when there is too much friction or if the belt is over-tightened. Monitor: The monitor screen is the main screen used in the app, which details battery life, speed, motor RPM, and even your battery life. Common ebike errors may include: 1. This can be very annoying if left on, be sure to turn it off! Everything is plugged up. Maps and Navigation Voice Navigation Advices - Turns on vocalized turn by turn navigation Show compass - displays a compass in the main page over the map section Map style - allows you to set it to Daytime (white background), Nighttime (black background), Outdoor (daytime brightness, additional colors), and Auto, which changes between the three settings based on your location. Would you give us any feedback as to what your thoughts may be concerning what the problem could be and how to remedy it? Or you could select the Custom option and set each assistance level to exactly how you prefer it. The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up. I never got an email and I can create an account. Well, let's say, for example, you find that the Medium (level 2) assistance setting is providing slightly too much assistance. It occurs when the controller gets to its maximum temperature level. Using the Ebikemotion companion app, there are a number of features to take advantage of, from auto-adjusting your bicycles assist based on heart rate, GPS tracking of your bicycle, and exact battery life left of the bicycle. He swapped out the mechanical rim brakes to hydraulic mt 200 disc brakes. If you have previously registered with the older ebikemotion app you will still need to register. If you need advice on compatible belts please contact us. Monday: Closed Leave the battery connected to the charger for 2 hours after the charge ends to balance the cells. 0000003817 00000 n Did the same thing you suggested here and it's back to normal. . Then check input voltage (P03) through your LCD Display parameters. You must log in or register to reply here. The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. It's very frustrating that my shop only has the ability to update firmware. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. Contact our helpful and friendly customer service team for assistance. %%EOF If you have a waterproof kit then push the connectors in all the way in order to ensure contact and prevent any water getting through. At least one hall sensor wire of the motor may be damaged or disconnected. Avoid large power demands while this error is active to prevent deterioration. I will be calling the retailier tomorrow but expecting no solution as this seems like and issue with the battery or charger. If pressed again the unit will vibrate twice to warn you that maximum assistance has been reached. We fully advise new bike owners to experiment with the settings for each level to find what works for them. Select calculate to enter the next screen of which has two pages: First Page This initial page Distance remaining of the ride, time remaining Second Page Amount of battery needed to arrive to the destination. I used it all year without issue and then sometime during the winter months of feb until now it stopped working. How does the range extender connect/fit? Letting you keep track of everything from charge status to training data and performance analysis. Here you can review the data from previous rides and optimise your training programs by recording, displaying and analysing various parameters. do NOT contact me with unsolicited services or offers. Alert Settings Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life. Want to learn how to get the most out of your electric bike battery? Battery Charge 25 pts. It's an invaluable tool that enables you to monitor the charging status and other key details of the bike in real-time. 2014/15 Easy Motion Evo City Error Code 12, EBike sensor battery low warning on M20 Gain. An optional range extender is also available which extends the available range by up to 70%. They are offered in 3 different capabilities, 252Wh, 378Wh and 504Wh, increasing the . But, what was it about this particular system that made us choose it over the others? Short press the button to set the LEDs to flash. 0 Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. Short curcuit at power output. An optional range extender is also available which can be charged away from the bike. The display itself is used to indicate the selected power level, available battery level, and more. Then I wouldn't be too concerned. Find them here. Enable option "File and Printer Sharing for Microsoft Networks" in Local Area Connections > "Network Adapter">Properties> "Networking" Tab> Check box " File and Printer Sharing for Microsoft Networks". Charge the battery within the appropriate temperature ranges. Bosch Active Line 25kph Drive Unit Manual. Restart the system. A high-temperature error will display as electric bike error code 10. New component detected not associated to this eBike system. Same as above but this time with the top tube mounted button. The battery is too low to run comparing the e-bikes capacity. 0000011148 00000 n Replacing the, Why would you consider upgrading electric bicycle battery from 48v to a 52v battery, Health and the environmental benefits of ebikes. Distance remaining of route CO2 emissions, and money saved from not using gasoline Common Destinations Your frequently-listed points of interest are listed here. Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. Update files are available for remote repair, please contact CSG warranty. The Battery Pack voltage is not correct for this system. If the problem persists, contact your eBike dealer. Electric bike error codes are manufacturer-generated values that represent a particular fault in the bike. Usually, an ebike light will be flashing, displaying error codes as a warning to bikers that something is wrong with the system and needs fixing. Properly inspect all the visible connections and see if the display is adequately engaged or not. 107 24 Reddit and its partners use cookies and similar technologies to provide you with a better experience. Check each component on the ebike separately, make sure they do not have loose connections and/or damaged wires. The battery used on the bike produces higher than the required voltage. If you are getting error code 08 (throttle issue) first check throttle connection carefully. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. 6.4 oz. Bosch HMI & Drive Unit Manual. Hi my bike keeps giving the error 7 code I thought I had sorted it but it stopped going again, Hello The code iam getting is E0600. Check the wiring accessory, disconnect it and contact the accessory supplier. If the problem persists, contact your eBike dealer. If not then maybe the button is defective. Battery connection problem. Both low voltage and over voltage protection can cause an error. If the error persists go to the official service, Access the Dealer App and connect the bicycle. The X35 motor system is light, powerful yet extremely compact. Ray. What sort of range can I expect from the bike? Contact your eBike dealer. If the problem persists, contact your eBike dealer. If you are new or planning for purchasing an electric bike, then this guide is for you. Contact us for further assistance. For a better experience, please enable JavaScript in your browser before proceeding. If code persists, test with a new controller. If you regularly use the companion app, you may see other colours appear on the control buttons. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). Battery pack sensors are damaged. Also the PAS wont kick in on level 4 or 5 0000002237 00000 n The Range Extender from Ebikemotion provides an extra 208W/h to the main internal battery on Ebikemotion's X35 systems, increasing the 248W/h of the main battery up to a maximum capacity of as much as 450W/h. Please contact your eBike Dealer to activate it. If this doesnt work, the speed sensor could be broken and needs replacement. Bosch Performance Line Nyon Owners Manual, Bosch PowerPack 300, 400, 500 Owner's Manual, Bosch Active/Performance Line Charger Manual, Bosch Active Line 25kph Drive Unit Manual, Bosch Performance Line 25kph Drive Unit Manual, Bosch Performance Line 45kph Drive Unit Manual. Enabling you to ride the bike just like any traditional non-assisted bike. Check wiring and the accessory connected to the light line. What type of battery is it? Written by Alvin Holbrook, on March 03, 2021. David is the owner and the main Author of this site Electricalwheel. For any error, your electric bike will flash a light indicator or display an error code. Same issue, got a new cannondale treadwell and after first charge got the pink lights. The colour of the flash indicates the assistance level currently selected. 0000001809 00000 n 6YVL. So, lets find out the common errors and their codes. I have replaced the throttle thinking that was the issue as the throttle never returned to the beginning position without me having to put it there manually. This year's list contains 78 items which scored a 9 or 10/10 with our tech team - this gear is the best of the best, and . Combine this market-leading weight with a 250w motor and you have the perfect blend of power vs weight. Our aim is to simplify the instructions to make riding your new e-bike as easy as .well riding a bike! Switch your electric bike off and wait for 10 seconds. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. How can I display the current power level on her iPhone in the companion app? This can be saved post-ride in the app and uploaded to Strava. Clicking on the stopwatch icon opens up the activities section of the app. Right: Handlebar-mounted Trio control unit. There are 3 levels of power assistance for you to choose from. He rode the bike a short distance and soon got an 07 message. So, you can optimise your training programs and view route data after each and every ride. The X35+ SmartBike system offers three levels of power assistance - minimum, mid and maximum. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. We showed the basic electric bike error codes, which can help you to get the exact issue. The motor is a pedal-assist system (pedelec), a sensor detects the pedalling rhythm and provides assistance based on the assistance level selected. If heart rate goes up a ton, so too will assist Sensitivity adjusts how quickly bike increases or decreases assist according to heart rate. So I just got my bike and rode it for a few minutes after taking out of the box and all seemed fine. Sign up forin-stock updates and discounts! Park City, UT 84060 Bikes ready for 48-hr dispatch. If the error is not solved, replace the battery, Excessive switch temperature. That voltage should match your battery. The system uses a 36V/250Wh Panasonic 18650GA-10S2/P Li-Ion battery which is hidden within the downtube of the frame. Contact your eBike dealer. Bosch Active/Performance Line Charger Manual. Try disconnecting and reconnecting the motor cable. How do you then select an assistance level? False battery polarization. Excessive temperature during use. Up top, weve highlighted via video how to use the bicycles major features. Sounds like only a problem with the app, and nothing to do with the battery or drive system. However, you can quickly eliminate such errors with the correct use of electric bikes and regular maintenance. With a computer, you can reboot it. Solution: Check if the speed sensor and magnet have been installed correctly. Hi: I too have an Orbea Gain. With the app, you have a wealth of ride information at your fingertips. Engine maps allow the rider to adjust the maximum amount of power put out at each assist level. Saturday: 9am6pm I had worked there for almost six years, and later I quit the job and started my own business where I sell different types of e-bike and their tools and accessories. . So for any one running into this problem I might have fixed the issue. One of the most common questions we receive about our Ebikemotion-equipped bikes is what each color signifies in the IWOC ONE controller. When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. This easy to use, multi-function button lets you access all of the functionality of the X35+ system when you're out riding the bike. Temperature too low during charging. Throttle damaged or out of operation specifications. As Jaxx says, the ebikemotion app can be a bit buggy. The throttle may be loose or damaged. Upon your first time using it, youll encounter a login screen. Simply contact us, quote the code, and we can check to see what this refers to and how we can resolve the issue. A cable then exits the bottom of the battery and plugs into the charging port on the bike which is situated just above the bottom bracket. Did we choose a hub-mounted motor or a bottom bracket drive motor? /5. If you wish to bypass the first 2 levels and go straight to full assist you can of course cycle straight through the levels. Download the Ebikemotion app, available on the Apple App Store or Google Play Store. Its no doubt that at some point, you may encounter one or some of the errors discussed above. Error Database System full. Motor cable is not connected. Pink flash/Coloured Flash - If the LED alternates between flashing pink and other colours this indicates the bike has entered 'demo' mode. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. Switch off the eBike and allow the drive unit to either cool down or heat up to the permissible temperature. If thats true I cant understand how you can interpret the meaning of the colors on the iWoc ONE when you are using any particular mode. How long does it take to charge the battery? It occurs due to the excessive current from the battery pack. At that point turn off the RE. If the above tricks dont work for you have a look at the electric bike error codes below. Ive luckily have not had any issues. I found the meaning on this site: https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. I have had a error code that shows itself on my ebikemotion app while riding. There you have the most commonly experienced electric bike error codes explained. If error persists replace charge point. Once logged in, the three lines on the top left reveal your menu, featuring: Monitor, Start Activity, Navigation, Common Destinations, Last Position, Activities, Download Maps, and Settings. It also goes over what other colors might mean, and how to use the IWOC ONE to use your e-road bike to it's fullest. Un coup d'il au manuel d'utilisation complet du systme Bosch ebike rpertorie 60 codes d'erreur diffrents avec leurs causes et leurs solutions - ils s'appliquent galement au moteur Bosch de 4e gnration, la nouvelle Performance Line CX 2020. An incorrect battery used on the bike shows. 107 0 obj <> endobj Our aim was to create the lightest range of electric bikes in the world. Red triangle with a message but I cannot read it because of my eyesight is poor up close. 130 0 obj <>stream Below is a tabulated error code, cause, and description of commonly experienced ebike errors: As stated earlier, error codes vary with manufacturers; s830 error codes are usually displayed on an s830 LCD unit and have different factory values. Shop Now and Save with Free Shipping in the US. Yes, you can cycle through 3 different assistance modes (which can be configured further in the companion app), or choose to have the motor turned off completely; all at the press of a single button. Is there a site to buy parts for MZZK E Bikes? No return alert - a reminder that youre approaching the point in which you have less battery than necessary to return to the starting point. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Press Button A (top button) to change to the next level of assistance up to Level 3. Solution: Try reconnecting the plugs while checking that none of the pins is bent and everything is connected correctly. Rider weight, fitness, route profile, tyre width/pressure and wind strength to name but a few. Bosch Intuvia Owner's Manual. Thanks. Literally, all you need for a pedal-assisted ride at your fingertips. Check your brakes first. If the IWOC button stays white only, my first instinct is to connect the bike to the Ebikemotion app. This type of error happens due to a simple connection problem. The Ebikemotion X35 drive unit, found on bikes like the Orbea Gain and Pinarello Dyodo e-road bikes, is one of the most asked-about technologies in the shop. S6 Evo Neo 50 pts. You could lower the amount of assistance offered slightly. In this guide, we'll break down the X35+ motor system's functions and features and touch on the companion app. For instance, if it is a less challenging climb, you may not need maximum assistance. f. Turn on the . It seems to me that in that situation you can only choose between the Assistance Levels via the iWoc ONE. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. Seems as though it will start now but shuts down momentarily. This includes information on the IWOC ONE controller, GPS navigation basics, and pairing a heart rate monitor to the app. I have a schuck 29 inch front wheel motor conversion kit that I have put on my 21 speed. TuesFri: 10am6pm With the missing magnet, the e-bike motor cant determine the speed appropriately with speed sensor. O7 error seems to refer to battery voltage, but we would greatly appreciate any suggestions or help from you or whomever we could reach out to. Quick User Guide - iWoc ONE - Quick User Guide (EN-ES-DE-FR-IT-PT).pdf. If the hall sensor is loose or has silicone interferences blocking its connection from the controller to the motor core, then this error is likely to appear. And Error code 07 does not always indicate a hub motor problem. Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive on your computer. W You can buy the unit separately or replace it entirely in case of damage. I havent ridden it at all so is there a faulty sensor in the hub? There are a few things to look over here. I have a new hub kit and the first time l switched the display on it threw up an 8h code. If the problem persists, contact your eBike dealer. Users can select a point on the map and either add it as a midpoint to your route or as your final destination. Common ebike errors may include: This error occurs when a throttle cable is damaged or loose. Power supply problem in the HMI bus. If you do not get any power to the display then you should start with the battery as well as all the connectors. Also, due to bad or cheap cables, this issue can happen. Current sensor damaged. The male and female prongs should have a positive connection. I took the bike to a local shop that promised they could work on the firmware. There should be no LEDs lit up. Similarly, any heart rate transmitter chest belts must be Bluetooth (BLE) or dual Bluetooth/Ant+ enabled. Here is the issue: after the ride I review my activity but I don't see any error message. Charge your battery for at least 30 mins and check if the voltage value increases. He successfully installed parts and battery. Error in the communication with the Remote control. If error code remains, test with new motor core and controller error. Reduce the discharge speed or stop for a few minutes. Though this is not currently offered further development of the app will provide GPS navigation aids. What if you already have power and still can not get the bike to move? Loosen the controller and re-plug the hall sensor plug. The button is used to: Left: Top tube mounted control unit. If there is no change, check the connection or try a different charger. Ebike Conversion Kits-Ebike Batteries-Ebike Accessories-EbikeCables and Spare Parts, All comments are moderated before being published, A short sentence describing what someone will receive by subscribing. Wait until the temperature drops. That voltage should match your battery. Looking for inspirational places to ride? Contact us for further assistance. Orbea Gain iWoc One Problem | CycleChat Cycling Forum ebikemotion end user manuals - Raleigh UK Ltd Description. With your e-bike purchase, you have the option to link to the MAHLE SmartBike Systems companion app. Uncomplicated, painless, and very sleek. Reduce power demand and restart the bike. In this case, their systems are designed to help the user identify the fault through electric bike error codes. Select a point to choose it as your selected destination, Bike Connection status to EBM: indicated connection status to Engine Maps. Turn compatible lights on/off (if fitted). Check if your battery has an on/off switch. You can adjust these motor maps in the Ebikemotion app so that the motor limits the amount of available power based on a percentage of the 250W max output. The app is compatible with all of the e-bikes in our range. First-time users receive five free maps for three months. The first time I ended up solving it by ridding it in this limp mode till the battery was down to 90% and when I plugged it in the error went away. Battery Pack voltage too low. If error perists replace the chareger with a new one. Restart the eBike System. Speed or torque sensor error, often called electric bike error code 2, occurs when dust particles released from brake levers cause a blockage or overuse of the sensors. Enable auto pause - pauses in the same way as your GPS cycling computer stops. The app raises interaction between bike and rider to a new level. Every error code defines different issues with the bike. Communication error issues can cause while there is an error between the controller and display. Discharge the battery and then recharge it. Battery Pack sensor damaged. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. At times this error can be linked to the internal controller or the motor. It occurs when both batteries are fully charged. If you stop midway through your route, the computer will pause the timer, and restart it whenever youre in movement again. EBM Explained 50 pts. The MAHLE SmartBike systems app allows Ribble e-bike owners to keep track of the performance of both bike and rider in real-time. Check for any blockage or tear. You have turned the system on and the LEDs are now displaying a solid colour to indicate the amount of battery charge available to you. But why did she turn to an e-bike? Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike.