The complaints were analysed to look at trends, for changes to be implemented. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. Our rating of responsive was requires improvement overall. or call us on 0845 113 0012, Response from A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Arrangements were in place for the safe handling of medicines. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. We are pleased to hear that you were impressed with the care and treatment you received with us. This condition related to the provision of specialist medical in reach and support into the emergency department. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. 17 October 2018. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. There are no community services for inpatients or children and young people. Suspended ratings are being reviewed by us and will be published soon. By choosing well, you will help to reduce the burden on essential emergency services. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. AEC was well run and escalated patients that they couldnt manage. You can register to join the FutureNHS Collaboration Platform workspacehere. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. Care records were not always written and managed in a way that kept patients safe. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. Copyright 2021 WSFA 12 News. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. We have shared your kind comments with the team who will be pleased to learn of them. There's no need for the service to take further action. Medical secretaries: Bev/Ruth (ext. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Went here with my young daughter, to A and E, all staff were very helpful and kind. B65 8DA, In I was induced after the consultant identified a large amount of fluid around my baby. ADVERTISEMENT: Services or products are not endorsed by the Trust. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Even the food was great! Can Nigeria's election result be overturned? - we'll pass your stories to the people in health and social care who can make a difference. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. All the best and take care. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Our rating of well led was requires improvement overall. The numbers of reporting radiographers available could not meet the reporting demands of the service. Patient Experience Team. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to We saw that a number of improvements had been made to the diet and fluids that people received. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. It is great to hear that you received excellent care and treatment in AMU and Ward A2. Some people told us they would like more variety. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Health Education England will join us in April 2023. The service made sure staff were competent for their roles. Clinical observations were not undertaken in a consistent manner. We were not assured that all patients allocated to wait on the corridor were safe. We will publish a report when our review is complete. Emergency Care - Find a Service | Holy Cross Health In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. Visit https://www.careopinion.org.uk We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. Allied health professionals made up the largest group of staff required for imaging services. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. So many thanks to All the staff on A2, best wishes take care and stay safe. 4688/4676) Lisa Evans-Dimmock. You canread more about our cookies before you choose. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. One person we spoke with said, 'I have no complaints about this hospital. We are continuing to monitor progress against these. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. All the best and take care. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. After firstly being admitted with a cellulitis infection in my left leg Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. We did not speak to people as part of this follow up review. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, Who has Care Opinion told about this story? The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. financial benefits and cost savings for hospitals, and often for patients too. Our hospital brings together high-tech state-of-the-art technology for improved Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published 111 service advised me all the information I had given them about my symptoms etc. These send information about how our site is used to a service called Google Analytics. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. I recently came into hospital on the day surgery unit for a SLNB and biopsy. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. The BBC is not responsible for the content of external sites. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. For common health problems visit your pharmacist, GP or walk-in centre. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them NHS England Same day emergency care Thank you again! Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Bus operators. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. the service is performing badly and we've taken enforcement action against the provider of the service. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Tell us what was good and what could be improved, say thanks or call for change First amu then onto ward A2. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding This is the major ED in the area and serves the population of Dudley and surrounding areas. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. My Site 12701 If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. Work on hospital's new two-storey building ongoing Learn more. Russells Hall Hospital I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. We are proud to be the healthcare partner you trust to care for those you love. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. 27 July 2018. Wed also like to use analytics cookies. General Information - Russell Medical Center She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. People told us that they were happy with the care that they had received at the hospital. Almost 12% of people coming to A&E received no treatment, just advice. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. 3136/3139) Vikki Thompson, AMU (ext. We were brought in by ambulance and seen by a doctor within around 10 minutes. Accident & Emergency - The Dudley Group NHS Foundation Trust Patient Experience Team. We don't rate every type of service. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Patient Experience Team. Russell Medical became a part of UAB Health System in January, 2020. 4 years ago, I attended this unit after a visit to my gp. DY8 4HZ, In The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. This is not my first experience of this hospital not checking information relayed to them by 111. Acute Medicine Department - The Dudley Group NHS Foundation They didnt look to see what information had been recorded but asked what my symptoms were. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. AEC is part of the Same Day Emergency Care (SDEC). We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. We carried out an out of hours, unannounced, focussed inspection. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Share your experiences of UK health and care services, Default This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Staff assessed and monitored patients regularly to see if they were in pain. I felt really listened too when I was at my worst and feeling hopeless. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. We spoke with 44 people who were using the service or their relatives. All rights reserved. Call our main line for general inquiries. The care I received from start to finish was exceptional. Such a lovely Dr and an asset to the hospital. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. We found that people's complaints and comments were taken seriously and escalated when appropriate. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. Acute Medicine Department - The Dudley Group NHS Foundation The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Diamond also services this route every 20 minutes. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. We provide healthcare in hospital and the community. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews ADVERTISEMENT: Services or products are not endorsed by the Trust. There were no clear criteria for patients that could be put into the fit to sit areas of the department. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default The trust have worked with us and have kept us informed of developments and changes. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. 15 March 2011, In The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Read about our approach to external linking. Russells Hall Hospital There are six bands within the monitoring system so this Trust had a relatively lower risk. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. 2023 Russell Medical. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. aec russells hall hospital We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. These clinics provide patients with the opportunity to be reviewed by a senior doctor. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. All inspections: Russells Hall Hospital - Care Quality Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. It is great to hear that you received excellent care and treatment in the Emergency Department. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Care records were still not always written and managed in a way that kept patients safe. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. Your staff could not have been more professional or efficient. Russian minister laughed at for Ukraine war claims. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. Tell us what was good and what could be improved, say thanks or call for change Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Paediatrics and Gynaecology etc. How could this website work better for you? Read about our approach to external linking. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Departments and services - Russells Hall Hospital - NHS I want to especially thank the (Purple), High WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. Cant fault the staff and the service. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. UK Affiliated Hospitals aec russells hall hospital. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. A fantastic level of care was provided for my daughter while here. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Address We are centrally the service is performing well and meeting our expectations. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. Welcome to Russell Medical - Russell Medical Center Patient Experience Team, review titled My visit to A & E after an accident. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. We have 11 permanent physician associates and one rotational physician associate in our department.